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Customer Service
- Shipping & Delivery
- All orders placed before 5pm CST Monday - Friday will be shipped the same business day. Orders placed after 5pm CST Friday will be shipped the following Monday. For special requests, please contact us at 847-276-8816 and we will do our best to accomodate you.
Customer is responsible for all shipping costs unless otherwise noted.
Shipping estimates are based on weight and delivery zip code and are valid only for the particular order on which they are quoted. - Privacy & Security
- At DFTDETAILS.COM, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. Our site uses a 128 bit encrypted SSL to increase the security of our customer’s information. However, DFT Details does not guarantee complete security on stored information, however, we have installed and applied our encrypted pages and installed our SSL certificate to prevent stolen information.
How do we use the information we collect?
When you become a DFTDETAILS.COM member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and date of birth. DFTDETAILS.COM will NOT share data with trusted partners to help us perform statistical analysis. Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment.
Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.
Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.
Site Security All DFTDETAILS.COM employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis. We have also installed and implied our site with a 128 bit encryption SSL. - Returns & Replacements
- Mistakenly ordered products may be returned as long as they are unopened and undamaged. For mistakenly ordered products, customer is responsible for all shipping costs, but the full value of the product will be refunded. Damaged or defective products will be replaced at our cost. If, for any reason, you are not completely satisfied with the quality or effectiveness of a product you purchased from DFTDETAILS.COM, please contact us at 847-276-8816 so that we may discuss refunding your purchase.
